The Compensation Act 2006 provides the statutory framework for the regulation of claims management activities. The secondary legislation and the Regulator's rules have all been made. Businesses have been able to apply for authorisation from 30 November 2006. The offence of providing claims management services without authorisation or exemption came into force on 23 April 2007.
This site is primarily aimed at claims management businesses. It seeks to give them all the information they need about the regulatory regime, in particular the authorisation process. The site also contains information relevant to those who deal with claims management businesses and a search facility that enables users to check whether or not a business has been authorised.
Suspensions and cancellations of authorisation to provide regulated claims management services - July 2009
Momentum Network Ltd - Authorisation Cancelled - 8th July 2009.
GloVista Red S.L. -Authorisation Suspended - 1st July 2009.
To view the complete list of suspended businesses, click here.
To view the complete list of cancelled businesses, click here.
Latest News
New measures to protect claimants from unregulated 'no-win, no-fee' agreements
The Ministry of Justice has taken a major step towards protecting claimants from unfair 'no-win, no-fee' arrangements. Proposed new powers in the Coroners and Justice Bill will ensure that claimants are made
aware at the outset of how much their claim is likely to cost. For further details, the full news release can be viewed here.
New warning to businesses on taking up-front fees and cold calling
In response to complaints received from consumers, we are reminding claims management businesses about the rules about taking "up-front" fees and "cold calling". The attached Warning sets out the details and should be read by all businesses and particularly those dealing with Unenforceable Consumer Credit Agreement claims. We have been working closely with the OFT to address malpractice in this sector and this Warning is issued in conjunction with an OFT press notice issued today at http://www.oft.gov.uk/news/press/2009/72-09.
Unenforceable Consumer Credit Agreement cases – Update
The Judicial Communications Office has issued a statement in light of the activity surrounding the recent case heard in Chester County Court by His Honour Judge Halbert and the speculation and misreporting which followed the hearing. Contrary to some reports, there is no general stay on cases challenging the enforceability of Consumer Credit Agreements.
Cases of this type will therefore continue to be heard and decided on their own particular facts, although the Court may group similar cases for trial, where appropriate, in an effort to save costs and time. Further consideration is also being given to the transfer of selected cases to the Commercial Court in London for definitive ruling where new questions of law have been identified. The media release can be read in full here.
Important notice regarding spoof e-mails.
The Regulator has become aware that spoof emails have been generated which appear as if they have been sent from the email address info@claimsregulation.gov.uk. These spoof emails have no association to the Claims Management Regulator, are beyond our control, and unfortunately we are unable to prevent it from being sent.
Please be assured that no personal details have been disclosed and if you do receive such an email it has happened by chance as the person(s) have not obtained your email address, or any other details, from the Regulator. Whilst we are unable to prevent such emails we are keen to monitor them in order to identify the person(s) responsible.
If you receive an email from info@claimsregulation.gov.uk which you believe to be a spoof please contact us on 0845 450 6858 to validate its authenticity. You should never disclose any personal or confidential details via email.